Managing Director and Project Specialist

  • On-going
  • Virtual

Website .orgSource


Serve as the Managing Director of .orgCommunity to assist in increasing member engagement, grow community outreach, and execute effectively upon. .orgCommunity’s goals. Will work with leadership to translate their vision into reality, manage operations, and help build strong, collaborative relationships with key stakeholders to advance the position of the organization within the industry. Provide assistance on special projects for .orgSource.


Role and responsibilities to include:

·        Coordinate with leadership and general membership for the planning, development, and implementation of meetings and projects

·        Support strategic planning and translation of strategies into project plans with measurable outcomes

·        Interface between the organization, membership, key stakeholders, and industry contacts

·        Build and maintain strong, collaborative member and industry partner relationships to understand their business needs and objectives to engage them with the organization

·        Overall sharing of association best practices and trends

·        Oversee all operations of the organization including administration, event/project management, financials, and resources

·        Assist with special projects for .orgSource


An annual evaluation will be completed by .orgCommunity leadership on the performance and outcomes achieved.


Operations Services

·        Customer service: handle, direct, and/or follow-up on all inquiries from Leadership, members, prospects, sponsors, industry contacts, and the general public via the phone and/or email address within 24 business hours

·        Membership Administration

o   Member relationship management

o   Maintain and update membership information in the membership database

o   Track member dues renewals and report out progress

o   Distribute communications to members as appropriate

o   Distribute new member promotional package

o   Administer annual membership survey to gauge member satisfaction

o   Thorough annual review of membership benefits; provide recommendations for enhancements

o   Manage online community, video platform, membership database and website

·        Recruitment and Retention

o   Expand current membership recruitment and retention campaigns to increase awareness and utilization of .orgCommunity offerings and build brand loyalty

o   Target key prospect companies who will be an integral part of the membership and cultivate relationships

o   Create and distribute personalized communications highlighting benefits to new members and after renewals

·        Signature Events (Solutions Day and Innovation Summit)

o   Manage event logistics and onsite event activities (for 2020 event will be held virtually)

o   Coordinate meeting schedule and agendas with Leadership; act as producer during the events; point of contact for all speakers



o   Act as liaison with venues regarding space, food and beverage, audio visual, and any additional logistics for each event; prepare contracts for venues

o   Creation of event details page and registration page; manage all RSVPs and inquiries regarding the events

o   Coordinate video and photography

o   Create and distribute email communications to members promoting upcoming meetings and events; manage attendance; distribute follow up communications as needed

o   Track and manage sponsorships including contracts, payment, event logistics, and execution of sponsorship benefits

o   Financial management; facilitating payment of venue and any vendor invoices

o   Onsite event execution; set-up and tear-down, oversee event operations/troubleshooting

o   Compile evaluations, invoices, and statistics and compare actual results to budget; conduct post-meeting debrief

o   Track participation for CAE and manage in membership database

o   Post video recordings to the video platform with appropriate tagging

o   Create post event promotion for access to videos

o   Review and post photos on social media and save and name photos and/or tag in MS Teams

·        Member Meetings (VIP Circles, Roundtables, Think Tanks, etc.)

o   Serve as staff liaison support for all meetings and events both in-person and virtual; schedule meetings, manage agendas and speakers/facilitators with Leadership, attend and contribute to discussions as needed, provide assistance as needed, report out on progress

o   Identify and coordinate meeting space logistics

o   While virtual coordinate Zoom meeting logistics and participate in meetings as needed

o   Identify successful tactics, trends, and areas for improvement

o   Track participation for CAE and manage in membership database

o   Monitor discussion threads in the membership database/portal

·        Webinars

o   Coordinate webinar dates, times, titles, and descriptions with speakers

o   Distribute email communications to members promoting upcoming webcasts; manage registration and attendance

o   Report on webcast registration, attendance numbers, and session evaluations

o   Hosting responsibilities include: managing speakers, handling all logistical details including webinar platform, introduce speakers, and respond to attendee questions/chat

o   Distribute follow up communications to all webinar registrants

o   Update introductory and conclusion slides as needed

o   Utilize .orgCommunity Zoom account and present introductory slides and manage webinars

o   Record webinar, edit the intro/exit

o   Post recordings on video platform with appropriate tags

o   Create the event and CAE information in the membership database

·        Marketing

o   Maintain website, update/correct as necessary

o   Assist in the creation and execution of the marketing plan based upon organizational goals

o   Oversee marketing efforts from plan to daily management to reporting

o   Create and execute social media management and engagement strategy

·        Year-round Sponsorship Program

o   Manage the year-round sponsorship program including relationship management, contracts/invoicing, payment, and execution of sponsorship benefits

o   Responsible for sales activities including presentations of the Solutions Center

·        Revenue Generation

o   Identify opportunities for partnership that create revenue

o   Manage partner relationships and track revenue

o   Promote partnership programs that generate revenue

·        Special projects

o   With growth of .orgCommunity, other opportunities may create special project activities

o   Coordinate and mail promotional materials

o   Provide general assistance/administration to .orgSource

o   Provide sales support including proposal development

o   Support social media and marketing efforts for .orgSource

o   Support other project activities as identified by the .orgSource President and/or CEO

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